How our care works
From first call to steady care.
A calm, coordinated onboarding designed to make starting non-medical support at home feel simple and reassuring.
The 5 steps
Simple. Structured. Built around the client.
- 1Day 1 · 20 minutes
Free consultation
Call or request online. A care advisor listens, answers questions, and confirms whether ICCS is the right fit — with no pressure and no obligation.
- 2Scheduled at your convenience
Personalized Care Consultation
Our care consultation helps us understand each client's goals, preferences, routines and support needs so we can develop a personalized non-medical support plan.
- 3Based on availability
Caregiver matching
We hand-match caregivers by skill, language, culture and personality — then introduce them to you before the first shift so nothing feels like a stranger.
- 4Support begins
First visit & onboarding
Your primary caregiver is oriented on-site. You receive a simple way to reach the coordinator any time with questions or updates.
- 5As needs evolve
Ongoing review
Your coordinator checks in, refreshes the support plan, and adjusts hours or services as needs change — always with your input.
Our promise to families
Commitments we don't compromise on.
One point of contact
A dedicated coordinator who knows your family by name.
No surprise pricing
Written estimates and clear statements — never a hidden fee.
Consistent caregivers
We aim for continuity by matching the same caregiver whenever possible.
Responsive support
A real person answers your questions during business hours, with after-hours coordination available.
Ready to start step 1?
Book your complimentary consultation — a real person will get back to you promptly.