How our care works
From first call to steady care.
A calm, coordinated onboarding — designed by nurses and refined over a decade of home visits across the GTA. Most families are receiving care within one week.
The 5 steps
Simple. Structured. Always led by a nurse.
- 1Day 1 · 20 minutes
Free consultation
Call or request online. A care advisor listens, answers questions, and confirms whether ICCS is the right fit — with no pressure and no obligation.
- 2Within 48 hours
In-home assessment
A Registered Nurse or Care Coordinator visits your home to understand medical needs, routines, safety risks and family preferences. You receive a written care plan.
- 31–2 business days
Caregiver matching
We hand-match caregivers by skill, language, culture and personality — then introduce them to you before the first shift so nothing feels like a stranger.
- 4Care begins
First visit & onboarding
Your primary caregiver is oriented on-site. You receive a family portal login for schedules, visit notes, and direct messaging with the care team.
- 5Every 90 days
Ongoing review
Your Care Coordinator checks in, refreshes the care plan, and adjusts hours or services as needs evolve — always with your input.
Our promise to families
Commitments we don't compromise on.
One point of contact
A dedicated Care Coordinator who knows your family by name.
No surprise pricing
Written estimates and monthly statements — never a hidden fee.
Same caregiver, whenever possible
Continuity is a clinical outcome, not a nice-to-have.
24/7 on-call support
A real nurse answers after-hours calls — not an answering service.
Ready to start step 1?
Book your complimentary consultation — a real person picks up, usually within one ring.