Frequently asked questions
Clear answers, before the first visit.
The questions we hear every week from families comparing home care. If yours isn't here, our intake team will answer it in one call.
Getting started
For most requests we aim to begin within a few business days of your free consultation and support plan sign-off, subject to caregiver availability.
Caregivers & safety
Every ICCS caregiver is a qualified Personal Support Worker (PSW). All complete vulnerable-sector police checks, reference verification, First Aid/CPR, and ongoing professional development.
Funding & billing
Direct billing with government programs like Ontario Health atHome (HCCSS), DSO, VAC, and WSIB is not yet available. In the meantime, our team can help you understand your options. We welcome private-pay clients with transparent all-inclusive rates.
Services & areas
The entire Greater Toronto Area — Toronto, Scarborough, North York, Etobicoke, Mississauga, Brampton, Markham, Richmond Hill and Vaughan.
Ready to talk about care?
Book a complimentary consultation with an ICCS care advisor. We'll listen, answer questions, and help you take the next step with confidence.